HAEVEN Support
HAEVEN is being updated. Features and account access may be temporarily unavailable. For help with your account or a privacy request, contact support.
Frequently asked questions
How do subscriptions and Restore Purchases work?
HAEVEN Premium is $9.99/month or $99.99/year, billed through the App Store or Google Play on supported mobile builds. Subscriptions renew automatically unless canceled in your store account. To restore an existing subscription on a new device, open HAEVEN Premium → tap "Restore purchases". Manage or cancel anytime in your device's subscription settings (iOS: Settings → Apple Account → Subscriptions; Android: Play Store → Payments & subscriptions).
How do I delete my account?
Open Settings → Delete account and confirm the permanent request. HAEVEN removes the account and associated profile and account content, including posts, messages, moods, journals, stories, and notifications. Limited records may be retained when required for security, fraud prevention, legal compliance, dispute resolution, or backup integrity. Deletion cannot be undone. Deleting your HAEVEN account does not cancel a subscription billed by Apple or Google; cancel it separately in your store account.
How do I export my data?
Open Settings → Download your data → Export my data. HAEVEN prepares a downloadable JSON copy of the account data currently included in the export. Review the file on your device and contact support if you need help with a privacy request.
How do I report content or block someone?
Tap the flag icon on any post to submit a report. HAEVEN may use automated safety systems and human review to help evaluate reports and enforce its rules. To block a user, visit their profile and tap Block, or manage blocks in Settings → Blocked accounts. Blocked users can't see your posts or message you.
Is HAEVEN a mental-health service?
No. HAEVEN's mood check-ins and journal are wellness tools, not a substitute for professional care. If you're in crisis, please contact a qualified clinician or your local emergency line.