HAEVEN Privacy Policy

1. Information We Collect

Depending on how you use HAEVEN, we may collect the following categories of information:

• Account information: email address, username, display name, password credentials or authentication identifiers, and account settings.
• Profile information: profile photo, biography, privacy preferences, and other information you choose to add to your profile.
• User content: posts, comments, likes, stories, community activity, direct messages, uploaded images or media, journal entries, and other content you create or submit.
• Social and interaction data: follows, followers, communities, conversations, reactions, and other interactions with people or content on HAEVEN.
• Device and technical information: device type, operating system, app version, IP address, diagnostic information, crash information, and similar technical data needed to operate and secure the service.
• Notification information: device or push-notification tokens and your notification preferences when you enable notifications.
• Purchase and subscription information: product or subscription status and transaction-related identifiers provided by the applicable app store or payment platform. We do not receive your full payment-card number from Apple or Google.
• Advertising and partner interactions: impressions and clicks on clearly labeled sponsor, promoted, or affiliate offers, when these features are active.
• First-party purchase-funnel activity: HAEVEN Premium paywall views, plan selections, checkout starts, activations, restores, and billing-management actions used to improve the purchase experience. These events do not include journal text, messages, payment-card data, or cross-app tracking identifiers.
• Safety and moderation information: reports, blocks, moderation decisions, and signals used to detect spam, abuse, threats, fraud, or violations of our rules.

2. How We Use Information

We may use information to:

• Create, authenticate, and maintain your account.
• Provide feeds, profiles, communities, messaging, wellness, journal, premium, and other HAEVEN features.
• Deliver, personalize, maintain, and improve the service.
• Process subscription status and provide paid features.
• Measure the first-party HAEVEN Premium purchase funnel, diagnose checkout problems, and improve conversion without cross-app behavioral advertising.
• Show and measure clearly labeled contextual sponsor, promoted, or affiliate offers to non-premium users.
• Send service-related notifications and communications you request.
• Protect users and the service from spam, fraud, abuse, harassment, threats, and other harmful activity.
• Enforce our Terms, community rules, and legal obligations.
• Diagnose technical problems, monitor reliability, and improve security.

3. Automated Safety and Moderation

HAEVEN may use automated systems and service providers to help review or analyze content and activity for safety, moderation, spam prevention, abuse detection, and policy enforcement. This processing may include content you submit, including posts and messages, when necessary to provide safety and moderation functions. We use these systems to support a safer social experience, not to sell the content of your private communications.

4. How We Share Information

We may share information in the following circumstances:

• With other users: information and content you choose to make visible through your profile, posts, communities, and social interactions, subject to your settings and the design of each feature.
• With service providers: vendors that help us provide hosting, cloud infrastructure, authentication, analytics, diagnostics, notifications, safety/moderation, customer support, and other operational services.
• With app stores and payment platforms: when needed to validate purchases, subscriptions, refunds, or entitlement status.
• With sponsors and affiliate partners: when you choose to open a clearly labeled partner offer. The partner’s own privacy policy applies after you leave HAEVEN.
• For legal and safety reasons: when we reasonably believe disclosure is necessary to comply with law, protect rights or safety, investigate fraud or abuse, or enforce our agreements.
• Business transfers: if HAEVEN or relevant assets are involved in a merger, acquisition, financing, reorganization, or sale, subject to applicable law.

We do not sell your personal information for money. HAEVEN may earn revenue from sponsor impressions, clicks, or qualifying affiliate purchases.

5. Data Retention

We retain personal information for as long as reasonably necessary to provide HAEVEN, maintain security, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods can vary depending on the type of information and why it is needed. Some information may remain in backups or be retained where required for security, fraud prevention, or legal compliance.

6. Account Deletion

When you delete your HAEVEN account, HAEVEN removes the account and associated profile and account content, including posts, messages, moods, journals, stories, and notifications. Deletion is permanent and cannot be undone. Limited records may be retained when required for security, fraud prevention, legal compliance, dispute resolution, or backup integrity.

Deleting your HAEVEN account does not cancel a subscription billed by Apple or Google. Cancel a store-managed subscription separately in your Apple or Google Play account. HAEVEN cannot cancel a store-managed subscription for you.

Review the public account-deletion guide for in-app and support-assisted deletion instructions.

7. Your Choices and Rights

You can update certain account and profile information from within HAEVEN. You may also have rights, depending on your location, to request access to, correction of, deletion of, or a copy of certain personal information. You may change notification permissions through your device settings.

To request account or personal-data deletion, use the deletion controls available in HAEVEN, review the public account-deletion guide, or contact us at support@haeven.world.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children

HAEVEN is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

10. International Processing

Your information may be processed in the United States or other countries where our service providers operate. Where required, we use appropriate measures for international data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and provide additional notice when required by law.

12. Contact Us

For privacy questions, requests, or concerns, contact:
RMC FAMILY ENTERPRISES LLC
Email: support@haeven.world